We aim to provide the best shopping experience. However, if you are not satisfied with your purchase, please read our policy below.

General Conditions

• Refunds are not available.

• In case of an approved return, a credit note will be provided.

• Return or exchange courier charges must be borne by the customer.

• Alternatively, customers may visit our store for a direct exchange.

Exchange Process

• Once the returned parcel is received and inspected, the alternate product or credit note will be processed accordingly.

Eligibility for Exchange

• Exchange is applicable only on selected products.

Non-Returnable & Non-Exchangeable Products

• Cosmetics are not eligible for return or exchange.

• Shampoos and conditioners are not eligible for return or exchange.

• Hair care products are not eligible for return or exchange.

• Skin care products are not eligible for return or exchange.

Free Size Products

• Free-size items are not eligible for exchange.

Intimate Wear

• Panties and other intimate wear are strictly non-returnable and non-exchangeable due to hygiene reasons.

Exchange Requests

• For any exchange request, please contact us via WhatsApp at +91 91526 83777.

• Returns cannot be requested through our website.